Deskripsi Pekerjaan
Join Infosys BPM as a Service Desk Specialist and kickstart your IT career with a P20,000 joining bonus! We're seeking tech-savvy professionals to deliver exceptional IT support in our dynamic BGC, Taguig office. As the first point of contact for technical issues, you'll troubleshoot hardware/software problems, resolve user inquiries, and ensure seamless IT operations across the organization. This role offers growth opportunities in a global business process management leader, competitive compensation, and a collaborative work environment. Apply now to be part of our innovative team!
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network issues
- Resolve customer inquiries via phone, email, and ticketing systems
- Install, configure, and troubleshoot desktop/mobile devices
- Document all interactions and resolutions in IT service management systems
- Collaborate with IT teams to escalate unresolved issues
- Maintain knowledge base articles and documentation
- Monitor system performance and report anomalies
Kualifikasi
- Bachelor's degree in IT, Computer Science, or related field
- 1+ years of experience in IT help desk or technical support
- Strong knowledge of Windows/macOS operating systems
- Familiarity with networking concepts and protocols
- Excellent communication and problem-solving skills
- Ability to work in fast-paced environments with multiple priorities
- Customer-oriented approach with focus on resolution