Deskripsi Pekerjaan
Join Asticom's dynamic IT team as a Service Desk Support professional and accelerate your career in technology! We're seeking a technically skilled individual to deliver exceptional user support across our organization. This role offers competitive compensation, comprehensive benefits, and continuous learning opportunities in a collaborative environment. You'll be the frontline hero resolving technical issues, optimizing system performance, and ensuring seamless IT operations. With our commitment to professional growth, you'll gain exposure to cutting-edge technologies while making tangible impact. If you're passionate about problem-solving and thrive in fast-paced settings, this position is your gateway to long-term career advancement in the IT sector.
Tanggung Jawab
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document incidents, solutions, and knowledge base articles
- Collaborate with IT teams on complex issue escalation
- Conduct user training on IT best practices
- Monitor system performance and proactively address vulnerabilities
- Manage inventory and asset lifecycle
Kualifikasi
- Associate/Bachelor's degree in IT or related field
- 1-2 years service desk or technical support experience
- Proficiency in Windows/macOS and Microsoft Office Suite
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- ITIL foundation certification preferred
- Ability to work under pressure with multiple priorities