Deskripsi Pekerjaan
Join NYGC Services, Inc. as a Service Desk Support professional with German language skills and become a vital part of our IT support team. We are seeking a technically skilled and customer-focused individual to provide exceptional service to our German-speaking clients while ensuring smooth IT operations.
In this hybrid role (3 days in-office in Alabang, 2 days remote), you will be the first point of contact for resolving technical issues, troubleshooting hardware and software problems, and delivering outstanding customer service. If you have a passion for technology and fluency in German, this is the perfect opportunity to advance your career in IT support.
We offer a competitive salary package of ₱30,000 – ₱35,000 per month, along with opportunities for professional growth and development in a dynamic work environment. Apply now to join our team and make a difference in how our clients experience technology solutions.
Tanggung Jawab
- Provide first-level technical support to German-speaking clients via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues efficiently
- Document all interactions, solutions, and follow-up actions in the ticketing system
- Escalate complex issues to higher-level support teams when necessary
- Install, configure, and troubleshoot desktop and mobile devices
- Conduct training sessions for end-users on IT systems and applications
- Collaborate with IT teams to implement system improvements and preventive measures
- Maintain high customer satisfaction through timely and effective problem resolution
Kualifikasi
- Fluency in German (both written and spoken) is required
- Experience in IT support, helpdesk, or customer service role
- Knowledge of Windows operating systems and common software applications
- Familiarity with networking concepts and troubleshooting methodologies
- Strong problem-solving skills with attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team in a hybrid environment
- Relevant certification (CompTIA A+, Microsoft, etc.) is a plus