Deskripsi Pekerjaan
Join Genecraft Labs as a Service Engineer and become a vital part of our commitment to delivering excellence in laboratory solutions. In this dynamic role, you'll be at the forefront of customer satisfaction, ensuring seamless installation, maintenance, and troubleshooting of advanced laboratory equipment. You'll build lasting client relationships while resolving technical challenges with precision and professionalism. Our ideal candidate thrives in fast-paced environments, combines technical expertise with exceptional communication skills, and is passionate about delivering services that exceed expectations. If you're ready to apply your engineering skills to make a tangible impact on scientific innovation and client success, we invite you to join our dedicated team.
Tanggung Jawab
- Install, calibrate, and maintain laboratory equipment at customer sites
- Respond to service requests and troubleshoot technical issues efficiently
- Provide on-site and remote technical support to ensure minimal downtime
- Conduct regular maintenance and preventive checks on equipment
- Train customers on proper equipment usage and safety protocols
- Document service activities and prepare detailed reports
- Collaborate with internal teams to resolve complex technical problems
- Stay updated with product knowledge and industry best practices
Kualifikasi
- Bachelor's degree in Engineering, Biotechnology, or related field
- Proven experience as a Service Engineer or similar technical role
- Strong problem-solving skills and ability to work independently
- Excellent communication and customer service skills
- Knowledge of laboratory equipment and instrumentation
- Valid driver's license and willingness to travel
- Ability to work under pressure and meet deadlines
- Proficiency in relevant software and diagnostic tools