Deskripsi Pekerjaan
Tunas Group, a leading conglomerate and an authorized Honda dealer network, is seeking a dynamic and experienced Service Engineer Supervisor to join our team in Bandar Lampung.
In this critical role, you will be the driving force behind operational excellence within our Honda workshop network, ensuring every service delivered aligns perfectly with stringent ATPM (Agen Pemegang Merek) standards and Tunas Group's high-performance benchmarks.
As the Service Engineer Supervisor, you will lead a team of skilled technicians and service advisors, orchestrating daily workflows to maximize efficiency, customer satisfaction, and profitability. Your expertise will directly influence the quality of service, turnaround time, and overall workshop performance. You will oversee technical diagnostics, monitor repair quality, and ensure all service processes run smoothly and profitably.
We are looking for a hands-on leader with strong technical expertise and the ability to drive continuous improvement. You will play a key role in training staff, implementing safety protocols, and maintaining the facility to the highest standards. Collaboration with parts and sales teams is essential to delivering a seamless customer experience.
This is an exceptional opportunity for a seasoned professional who thrives in a leadership role and possesses a deep understanding of Honda's technical requirements and customer service protocols. If you are passionate about the automotive industry, dedicated to upholding brand excellence, and ready to advance your career with a reputable organization, we want to hear from you. Apply today to take the next step with Tunas Group in Bandar Lampung.
Tanggung Jawab
- Oversee daily operations of the Honda workshop to ensure efficiency, safety, and compliance with ATPM and company standards.
- Lead, mentor, and evaluate a team of technicians and service advisors to achieve high performance and customer satisfaction targets.
- Monitor service quality, repair turnaround times, and cost control to maximize workshop profitability.
- Implement and enforce company policies, standard operating procedures (SOPs), and technical guidelines.
- Manage customer complaints and escalations, ensuring timely and effective resolution to maintain brand reputation.
- Coordinate with parts and sales departments to streamline workflow and enhance the overall customer experience.
- Conduct regular training sessions to update staff on new vehicle technologies, service techniques, and safety protocols.
- Prepare and present operational reports to management, highlighting key metrics such as productivity, revenue, and areas for improvement.
Kualifikasi
- Bachelor's degree (S1) in Mechanical Engineering, Automotive Engineering, or a related discipline.
- Minimum of 3-5 years of experience in automotive service, with at least 2 years in a supervisory or team lead role.
- Strong technical knowledge of Honda vehicles and ATPM (Agen Pemegang Merek) service standards is highly preferred.
- Proven ability to lead, motivate, and develop high-performing technical teams.
- Excellent problem-solving, analytical, and decision-making skills to resolve complex technical and operational issues.
- Proficient in workshop management systems (WMS), inventory management, and the Microsoft Office Suite.
- Strong communication and interpersonal skills; fluency in Bahasa Indonesia is required, English is a plus.
- Must be willing to be based in Bandar Lampung and available for a Full-Time commitment.