Deskripsi Pekerjaan
Are you a seasoned technical professional with a passion for excellence in customer service? PT Tunas Habibi Indonesia is looking for a dynamic Service Leader to join our team in Cakung. In this pivotal role, you will be the driving force behind our after-sales service operations, ensuring that our product support standards consistently exceed client expectations.
As a Service Leader, you will oversee end-to-end service workflows, manage a dedicated team of technicians, and implement strategies to enhance operational efficiency. We are seeking a proactive problem-solver who excels in high-pressure environments and is committed to maintaining the highest technical standards. If you are ready to take the next step in your career and contribute to a leading company in the technical sector, we encourage you to apply.
Tanggung Jawab
- Lead, mentor, and supervise the daily activities of the service and product support team.
- Ensure high standards of service quality and adherence to technical protocols.
- Manage customer inquiries, complaints, and feedback to ensure timely and effective resolution.
- Monitor and optimize the service workflow to improve turnaround times and resource utilization.
- Prepare comprehensive reports on service performance, technical issues, and department KPIs.
- Coordinate with cross-functional departments to align service strategies with business goals.
- Ensure all safety and operational compliance standards are strictly followed in the workshop and field.
Kualifikasi
- Bachelor’s degree in Engineering or a related technical field.
- Minimum 3-5 years of experience in technical service, product support, or a leadership role.
- Strong technical aptitude with a deep understanding of service management principles.
- Proven ability to lead and motivate a team of technicians.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proficiency in Microsoft Office Suite and technical reporting software.
- Ability to work independently and manage multiple tasks in a fast-paced environment.