Deskripsi Pekerjaan
Are you a natural-born leader with a passion for hospitality? Resto Dr. Joe and Friends in beautiful Bali is looking for a dedicated Service Leader to join our vibrant team. We pride ourselves on creating memorable dining experiences and are seeking a professional who can lead by example, uphold our high operational standards, and drive team performance to new heights.
As a Service Leader, you will be the heart of our front-of-house operations. You will be responsible for mentoring staff, ensuring that every guest receives world-class service, and actively contributing to our restaurant's profitability through effective upselling and operational efficiency. If you are energetic, detail-oriented, and ready to elevate your career in the competitive Bali hospitality scene, we want to hear from you!
Tanggung Jawab
- Lead and supervise the daily front-of-house operations to ensure seamless service delivery.
- Train, mentor, and motivate service staff to maintain high service excellence standards.
- Monitor and enforce Standard Operating Procedures (SOPs) consistently across all shifts.
- Manage guest relations, handle feedback proactively, and ensure high customer satisfaction levels.
- Drive sales performance by promoting daily specials and training the team on effective upselling techniques.
- Coordinate with the kitchen team to ensure timely and accurate order fulfillment.
- Manage opening and closing duties, including cash handling and inventory checks.
Kualifikasi
- Minimum of 1-2 years of experience in a supervisory role within the F&B or hospitality industry.
- Strong leadership skills with the ability to manage and inspire a diverse team.
- Excellent communication skills in Bahasa Indonesia and English.
- A proactive mindset with a strong commitment to guest service excellence.
- Solid understanding of restaurant SOPs, health and safety regulations, and point-of-sale (POS) systems.
- Flexibility to work shifts, including weekends and public holidays.
- Problem-solving skills and the ability to remain calm under pressure during peak hours.