Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for telecommunications? Join our dynamic team at MicroSourcing as a Service Level Analyst for an exciting Australian B2B telecommunications project. This onsite dayshift position offers above-market compensation and comprehensive benefits including day-1 HMO coverage.
As a Service Level Analyst, you will play a crucial role in monitoring and analyzing service performance metrics to ensure our Australian clients receive exceptional service quality. You'll work closely with cross-functional teams to identify areas for improvement and implement strategies to enhance service delivery. This is an excellent opportunity to develop your skills in telecommunications while contributing to a cutting-edge B2B project.
Our company culture values innovation, collaboration, and professional growth. At MicroSourcing BGC, you'll be part of a supportive environment that encourages continuous learning and career advancement. We offer competitive compensation packages, comprehensive benefits, and a dynamic work environment in the heart of Bonifacio Global City.
If you're ready to take your career to the next level and be part of a transformative telecommunications project, we encourage you to apply today. Join us in shaping the future of B2B telecommunications services!
Tanggung Jawab
- Monitor and analyze service level agreements (SLAs) to ensure compliance with Australian B2B telecommunications standards
- Identify trends and patterns in service performance data to proactively address potential issues
- Generate comprehensive reports on service quality, performance metrics, and customer satisfaction levels
- Collaborate with cross-functional teams to implement service improvement initiatives
- Investigate service disruptions and root causes to develop effective resolution strategies
- Maintain accurate documentation of service level metrics and improvement activities
- Stay updated on industry best practices and regulatory requirements for Australian telecommunications
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or related field
- Minimum of 2 years experience in service level management or telecommunications operations
- Strong analytical skills with attention to detail and data-driven decision-making abilities
- Proficiency in service monitoring tools and performance analytics software
- Excellent communication skills with the ability to present complex information clearly
- Knowledge of Australian telecommunications industry standards and regulations
- Ability to work effectively in a team environment and manage multiple priorities