Deskripsi Pekerjaan
Join Ingersoll Rand as a Service Manager and lead our dedicated service team in delivering exceptional after-sales service to our valued customers. As a global leader in creating comfortable, sustainable, and efficient environments, Ingersoll Rand offers an exciting opportunity for experienced professionals to make a significant impact in the engineering sector.
In this pivotal role, you will be responsible for overseeing service operations, ensuring customer satisfaction, driving team performance, and maintaining high standards of service delivery. You will work closely with cross-functional teams to implement service strategies, resolve complex technical issues, and continuously improve service processes. The ideal candidate will have a strong background in engineering management, excellent leadership skills, and a passion for delivering outstanding customer experiences.
At Ingersoll Rand, we value innovation, collaboration, and continuous improvement. As a Service Manager, you will have the opportunity to develop your leadership skills, work with cutting-edge technology, and contribute to our mission of advancing the quality of life for people around the world.
Tanggung Jawab
- Lead, manage, and develop the service team to achieve performance targets and service excellence
- Oversee all service operations including maintenance, repairs, and customer support
- Develop and implement service strategies to enhance customer satisfaction and loyalty
- Monitor service quality, identify areas for improvement, and implement corrective actions
- Manage service budgets, resources, and inventory to optimize operational efficiency
- Build and maintain strong relationships with customers to understand their needs and expectations
- Collaborate with sales, engineering, and other departments to ensure seamless service delivery
- Stay updated with industry trends, technologies, and best practices in service management
Kualifikasi
- Bachelor's degree in Engineering, Business Administration, or related field
- Minimum 5 years of experience in service management or technical leadership role
- Strong knowledge of service operations, maintenance procedures, and customer service principles
- Excellent leadership and team management skills with proven ability to motivate and develop staff
- Strong problem-solving skills with ability to resolve complex technical and operational issues
- Excellent communication and interpersonal skills to interact effectively with customers and stakeholders
- Proficiency in service management software and tools
- Valid driver's license and willingness to travel as required