Deskripsi Pekerjaan
Join PT Intitek Presisi Integrasi, a pioneering force in weighing technology and integrated systems solutions. As a Service Manager, you'll lead our dynamic service team while driving innovation in industrial weighing systems and custom software applications. We empower our clients with cutting-edge technology that transforms operations, and we're seeking a dedicated leader to maintain our reputation for excellence. This role offers the opportunity to shape service strategies, mentor technical professionals, and directly impact customer satisfaction in a rapidly evolving tech landscape. If you're passionate about technology leadership and service excellence, discover how you can contribute to our mission at intitek.co.id.
Tanggung Jawab
- Lead, mentor, and manage a high-performing service team across multiple technical projects
- Oversee installation, calibration, and maintenance of integrated weighing systems and software
- Develop and implement service improvement strategies to enhance operational efficiency
- Coordinate with clients to resolve technical issues and ensure service satisfaction
- Monitor service KPIs and implement corrective actions to maintain quality standards
- Collaborate with R&D team to integrate customer feedback into product enhancements
- Ensure compliance with safety regulations and company service protocols
Kualifikasi
- Bachelor's degree in Engineering, Computer Science, or related technical field
- Minimum 5 years experience in service management, preferably in weighing technology or industrial equipment
- Proven leadership skills with team management and mentoring experience
- Strong technical knowledge of weighing systems, IoT integration, and software applications
- Excellent problem-solving abilities for complex technical issues
- Fluency in English and Bahasa Indonesia for client communication
- Certification in project management or service operations is highly desirable