Deskripsi Pekerjaan
Are you a results-driven professional with a passion for excellence in engineering and client satisfaction? Long Shine is currently seeking a highly motivated and experienced Service Manager to join our dynamic team in Johor Bahru. In this pivotal role, you will be responsible for overseeing our technical service operations, ensuring high standards of performance, and driving continuous improvement across our engineering workflows.
At Long Shine, we pride ourselves on fostering a collaborative environment where innovation meets reliability. You will lead a skilled team, manage service delivery schedules, and act as a primary point of contact for resolving complex technical challenges. We are committed to your career development and offer a comprehensive benefits package, a supportive work culture, and clear opportunities for professional growth and advancement. If you are ready to take the next step in your career with a company that values expertise and dedication, we invite you to apply today.
Tanggung Jawab
- Oversee daily service operations and ensure all technical projects meet quality standards and deadlines.
- Lead, mentor, and supervise a team of engineering staff to achieve operational excellence.
- Act as the primary escalation point for complex technical issues, providing effective solutions and troubleshooting.
- Maintain clear communication with clients to understand their needs and ensure service satisfaction.
- Develop and implement strategies to improve workflow efficiency and reduce service turnaround time.
- Ensure full compliance with industry safety regulations and internal quality control protocols.
- Generate detailed reports on service performance, resource utilization, and team productivity.
Kualifikasi
- Bachelor’s degree in Engineering or a related technical field is preferred.
- Minimum of 3-5 years of experience in a service management or leadership role, preferably within an engineering environment.
- Strong analytical and problem-solving skills with a technical mindset.
- Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
- Proven track record in team management, performance monitoring, and conflict resolution.
- Proficiency in project management software and Microsoft Office Suite.
- Ability to work under pressure and manage multiple projects simultaneously in a fast-paced environment.