Deskripsi Pekerjaan
Join Motorway Group as a Service Manager for our luxury automotive division and lead the after-sales experience to new heights. This pivotal role oversees all post-purchase operations for premium vehicles, ensuring unparalleled service excellence and customer satisfaction. You'll be the driving force behind service delivery optimization, team leadership, and process innovation in a high-end automotive environment. The position requires a blend of technical automotive expertise and exceptional customer management skills to maintain our brand's prestigious reputation. If you're passionate about delivering world-class service and driving operational excellence in the luxury automotive sector, this role offers an exciting opportunity to shape the future of our after-sales operations.
Tanggung Jawab
- Oversee end-to-end after-sales operations for luxury vehicles, prioritizing service quality and customer satisfaction
- Lead and mentor a team of technicians and service advisors to achieve performance targets
- Develop and implement service improvement strategies to enhance operational efficiency
- Resolve complex customer inquiries and complaints with professionalism and empathy
- Monitor service metrics and KPIs to ensure continuous improvement
- Collaborate with parts and warranty departments to streamline service workflows
- Ensure compliance with manufacturer standards and regulatory requirements
- Drive customer retention programs through proactive service initiatives
Kualifikasi
- Bachelor's degree in Automotive Technology, Business Administration, or related field
- 5+ years of experience in automotive after-sales management, preferably with luxury brands
- Proven track record in team leadership and service delivery optimization
- Strong knowledge of automotive service processes and warranty systems
- Excellent problem-solving and conflict resolution abilities
- Proficiency in service management software (e.g., DMS, CRM)
- Valid automotive technical certification or equivalent industry experience
- Exceptional communication and interpersonal skills