Deskripsi Pekerjaan
Are you an experienced engineering leader with a passion for semiconductor automation? Innogrity Pte Ltd is seeking a dynamic Field Service Manager to spearhead our service operations in the North Region. In this pivotal role, you will lead our field service engineering team to deliver top-tier support, ensure high machine uptime for our clients, and drive excellence in our automation deployment projects.
You will act as the bridge between our technical engineering team and our clients, ensuring that complex semiconductor automation equipment is installed, maintained, and optimized to meet rigorous industry standards. The ideal candidate will possess a strong blend of technical acumen, crisis management skills, and a commitment to operational efficiency. If you are ready to take the next step in your career with a forward-thinking automation leader, we invite you to apply.
Tanggung Jawab
- Lead, mentor, and supervise a team of field service engineers to ensure high-performance service delivery.
- Oversee on-site installations, commissioning, and preventive maintenance of semiconductor automation equipment.
- Serve as the primary technical point of contact for clients, managing escalations and resolving complex equipment issues.
- Develop and implement standardized service processes to increase operational efficiency and decrease response times.
- Analyze performance metrics and service reports to identify trends, quality issues, and training opportunities.
- Collaborate with the R&D and engineering departments to provide feedback on equipment performance and design improvements.
- Manage spare parts inventory and resource allocation to ensure optimal coverage for field operations.
Kualifikasi
- Bachelor’s degree in Mechanical, Electrical, Mechatronics Engineering, or a related field.
- Minimum 5-7 years of experience in field service management within the semiconductor or high-precision automation industry.
- Deep understanding of robotic systems, motion control, and PLC-based automation hardware.
- Proven track record in leadership and team management, with the ability to motivate staff in high-pressure environments.
- Strong analytical and troubleshooting skills with the ability to diagnose complex hardware and software integration issues.
- Excellent communication and stakeholder management skills, with fluency in English.
- Willingness to travel to client sites as required by project demands.