Deskripsi Pekerjaan
Join Eemont as a Service Manager Trainee
Are you ready to launch your career in service management within the dynamic ICT sector? Eemont, a leading name in Information & Communication Technology, is excited to welcome a Service Manager Trainee to our office in Singapore’s North-East Region.
In this role, you will provide essential support to our management team, working directly with them to elevate service quality, optimize workflows, and drive customer satisfaction. You will gain invaluable insight into how a top-tier ICT service unit operates, benefiting from mentorship and hands-on experience.
Your responsibilities will include analyzing performance data, preparing reports, and assisting in strategic initiatives. This position is ideal for a motivated individual with a passion for continuous improvement and a keen interest in service excellence.
At Eemont, we invest in our people. You will have access to structured training programs and a clear career progression path. If you are looking for an opportunity to grow and make a tangible impact, this is the role for you.
Tanggung Jawab
- Support the management team in daily service operations and strategic quality improvement initiatives
- Monitor service delivery metrics and assist in reporting performance to stakeholders
- Collaborate with cross-functional teams to ensure seamless service execution
- Identify opportunities for process optimization and contribute to continuous improvement projects
- Participate in training sessions to build knowledge in service management best practices
- Assist in handling customer feedback, resolving issues, and maintaining high satisfaction levels
- Maintain accurate records and documentation of service activities and improvements
Kualifikasi
- Diploma or Bachelor's degree in Information Technology, Business Management, or a related field
- Strong analytical skills with the ability to interpret data and make recommendations
- Excellent verbal and written communication skills in English
- A proactive learner with a passion for service excellence
- Ability to work both independently and collaboratively in a team environment
- Basic understanding of ICT service management frameworks (e.g., ITIL) is an advantage but not required
- Fresh graduates are encouraged to apply; prior internship in a service or operations role is a plus