Deskripsi Pekerjaan
Are you a skilled engineer with a passion for keeping critical systems running smoothly? Smartdeer Services Centre is seeking a proactive and detail-oriented Service Ops & Maintenance Engineer who is fluent in Chinese to join our expanding team in Kuala Lumpur. In this role, you will be the backbone of our service delivery, ensuring that all operational and maintenance activities are executed efficiently and effectively. You will collaborate cross-functionally, manage troubleshooting processes, and drive continuous improvement initiatives to minimise downtime and optimise performance. Leveraging your bilingual abilities, you will liaise with Chinese-speaking partners and stakeholders, facilitating seamless communication and support. This is an exciting opportunity for a dedicated professional to grow with an innovative company that values technical excellence and customer-centric service. If you thrive in a fast-paced environment and are ready to take ownership of mission-critical operations, we want to hear from you.
Tanggung Jawab
- Monitor and manage daily service operations to ensure high availability and reliability of systems.
- Perform preventive and corrective maintenance on infrastructure and equipment according to schedules and standards.
- Troubleshoot and resolve technical issues swiftly, escalating as necessary to minimise service disruption.
- Coordinate with internal teams and external vendors to support maintenance and upgrade projects.
- Document operational procedures, incident reports, and system configurations to maintain accurate records.
- Communicate in Chinese with clients, partners, and team members to facilitate clear understanding and collaboration.
- Identify opportunities for process optimisation and contribute to the implementation of best practices.
Kualifikasi
- Bachelor's degree in Electrical Engineering, Computer Science, Information Technology, or a related field.
- Minimum 2-3 years of experience in service operations, technical support, or maintenance engineering.
- Strong problem-solving skills and the ability to perform under pressure in a fast-paced environment.
- Proficiency in both spoken and written Chinese (Mandarin) and English is required.
- Hands-on experience with network systems, servers, or industrial equipment is highly desirable.
- Excellent communication and interpersonal skills, with a customer-oriented mindset.
- Ability to work flexible hours and participate in an on-call rotation when needed.
- Familiarity with ITIL or similar service management frameworks is a plus.