Deskripsi Pekerjaan
Join Pengiklan Anonim as a Service Recovery & Stakeholder Handling Specialist and become the critical bridge between millions of daily commuters and our operational excellence. This pivotal role demands exceptional crisis management skills to transform service disruptions into opportunities for trust-building and loyalty. You'll navigate high-stakes interactions with key stakeholdersâincluding government agencies, corporate partners, and community leadersâwhile implementing robust recovery protocols that minimize service disruptions. Your expertise in conflict resolution and relationship management will directly impact user satisfaction and brand reputation in Jakarta's dynamic transit ecosystem. Collaborate cross-functionally to analyze root causes of service failures, develop preventive strategies, and optimize stakeholder communication channels. This position offers a unique chance to shape service standards for one of Southeast Asia's most critical transportation networks.
Tanggung Jawab
- Manage high-priority stakeholder communications during service disruptions and recovery operations
- Develop and execute service recovery protocols for transit network incidents
- Coordinate cross-departmental crisis response teams to ensure timely resolutions
- Analyze stakeholder feedback to identify systemic service improvement opportunities
- Maintain detailed documentation of service incidents and recovery actions
- Build and nurture relationships with government agencies and corporate partners
- Design stakeholder engagement strategies for service enhancement initiatives
Kualifikasi
- Bachelor's degree in Business Administration, Communications, or related field
- Minimum 3 years' experience in stakeholder management or customer service leadership
- Proven track record in crisis resolution and conflict de-escalation
- Advanced proficiency in Bahasa Indonesia and English (verbal/written)
- Strong analytical skills with experience in service improvement frameworks
- Proficiency in CRM systems and stakeholder management platforms
- Certification in project management or stakeholder engagement preferred