Deskripsi Pekerjaan
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine industry standards. We are seeking a highly motivated Service Relationship Manager to join our dynamic team in Singapore. In this pivotal role, you will be the primary point of contact for our valued clients, ensuring exceptional service delivery and fostering long-term partnerships that drive mutual growth and success.
As a Service Relationship Manager at Fortinet, you will leverage your expertise in customer relationship management to understand client needs, address concerns proactively, and deliver solutions that exceed expectations. You will collaborate with cross-functional teams to ensure seamless service delivery, identify opportunities for upselling and account expansion, and maintain a deep understanding of the cybersecurity landscape to provide valuable insights to our clients.
Fortinet offers a collaborative work environment where innovation is encouraged, and your contributions make a tangible impact. If you are passionate about cybersecurity, thrive in customer-facing roles, and are committed to delivering exceptional service, we invite you to apply and become part of our mission to secure the digital world.
Tanggung Jawab
- Develop and maintain strong relationships with key stakeholders and decision-makers at client organizations
- Act as the primary point of contact for service-related inquiries, ensuring timely resolution of issues
- Proactively identify opportunities for service expansion and upselling based on client needs
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction
- Monitor service performance metrics and implement strategies to continuously improve service quality
- Conduct regular business reviews to assess client satisfaction and identify areas for improvement
- Stay updated on industry trends and emerging technologies to provide valuable insights to clients
- Develop and maintain detailed account plans with clear objectives and strategies for growth
Kualifikasi
- Bachelor's degree in Business, IT, or related field; MBA or relevant certifications preferred
- Minimum of 5 years of experience in customer relationship management or service delivery roles
- Proven track record of successfully managing client relationships and driving account growth
- Strong understanding of cybersecurity principles and technologies
- Excellent communication, presentation, and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic environment
- Strong problem-solving and decision-making abilities
- Experience with CRM systems and account management tools