Deskripsi Pekerjaan
KB Bank is seeking a dedicated and approachable Service Staff (Frontliner) to join our dynamic team in Jakarta Raya. As the first point of contact for our valued customers, you will play a crucial role in delivering exceptional banking services and maintaining KB Bank's reputation for excellence.
In this role, you will assist customers with a variety of transactions, provide product information, and ensure a welcoming environment within the branch. We are looking for candidates who are professional, service-oriented, and eager to contribute to the growth of our financial institution.
Join us and take the next step in your career within the banking and finance industry!
Tanggung Jawab
- Provide professional and friendly customer service to all visitors and clients entering the branch.
- Assist customers with basic banking transactions, such as deposits, withdrawals, and account inquiries.
- Answer customer questions regarding banking products, services, and procedures accurately.
- Maintain a clean, organized, and welcoming lobby environment at all times.
- Identify opportunities to cross-sell and promote KB Bank's financial products to potential clients.
- Collaborate with the branch team to ensure smooth daily operations and customer satisfaction.
- Handle customer complaints or concerns in a calm, professional, and solution-oriented manner.
Kualifikasi
- High School Diploma or equivalent (SMA/SMK).
- Minimum 1 year of experience in customer service or a frontliner role is preferred.
- Excellent communication skills in Indonesian (Bahasa Indonesia) and English.
- Strong interpersonal skills with a proactive and service-oriented attitude.
- Ability to work well under pressure and manage multiple tasks efficiently.
- Basic computer literacy and familiarity with banking software.
- Prior experience in the banking or financial services sector is a plus.