Deskripsi Pekerjaan
Are you a natural leader with a passion for hospitality? Boedjang Group Indonesia is seeking a dynamic and result-oriented Service Supervisor to join our team in Pontianak. In this pivotal role, you will be the heartbeat of our service operations, ensuring that every guest who walks through our doors receives an exceptional experience while driving the operational efficiency of our outlet.
As a Service Supervisor, you will be responsible for balancing high-quality customer service with team management and sales performance. We are looking for someone who isn't just managing tasks, but is inspiring a team to reach their full potential. If you thrive in a fast-paced environment and have a keen eye for operational excellence, we want to hear from you.
Tanggung Jawab
- Oversee day-to-day outlet operations to ensure seamless service delivery and high standards of cleanliness.
- Lead, coach, and mentor front-of-house staff to improve service efficiency and guest engagement.
- Monitor sales performance and implement strategies to meet or exceed outlet revenue targets.
- Resolve customer feedback promptly and professionally to ensure complete guest satisfaction and retention.
- Manage inventory, cash handling procedures, and daily administrative reporting.
- Ensure all staff members adhere to company SOPs, health and safety regulations, and grooming standards.
- Coordinate shifts to ensure optimal staffing levels during peak business hours.
Kualifikasi
- Minimum 2 years of experience in a supervisory role within the F&B or hospitality industry.
- Possess a Diploma or Bachelor’s degree in Hospitality, Tourism, or related fields.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication and problem-solving skills, with a 'customer-first' mindset.
- Proficient in Point of Sale (POS) systems and basic office administration software (Excel, Word).
- Ability to work a flexible schedule, including weekends and public holidays.
- Highly organized, disciplined, and capable of working under pressure in a fast-paced environment.