Deskripsi Pekerjaan
Are you a passionate hospitality professional looking to take the next step in your career? We are currently seeking a dynamic and motivated Service Supervisor / Service Crew to join our team in the North Region. In this role, you will be the heartbeat of our service operations, ensuring that every guest receives a memorable and high-quality experience.
We believe in nurturing talent and fostering a supportive environment where your contributions are recognized. Whether you are an experienced supervisor or an ambitious service professional ready for a leadership challenge, we offer a pathway for growth, competitive compensation, and a positive team culture. If you have a knack for problem-solving, a friendly personality, and a drive for operational excellence, we want to hear from you.
Join us in setting the standard for service excellence in the region. Apply today and let's build a rewarding career together!
Tanggung Jawab
- Oversee daily floor operations to ensure smooth service flow and guest satisfaction.
- Lead, train, and mentor junior service staff to maintain high service standards.
- Handle customer inquiries, feedback, and escalations with professionalism and patience.
- Monitor inventory levels and coordinate with the kitchen team for efficient stock management.
- Maintain cleanliness and hygiene standards across the dining area in accordance with safety protocols.
- Assist with administrative duties including scheduling, reporting, and cash handling.
- Foster a collaborative team environment and promote a positive workplace culture.
Kualifikasi
- Minimum GCE 'N'/'O' Levels or equivalent professional certification in Hospitality/F&B.
- At least 1-2 years of experience in an F&B service environment; supervisory experience is a major plus.
- Strong communication and interpersonal skills to engage effectively with customers and team members.
- Ability to remain calm under pressure during peak operational hours.
- Possess a proactive attitude and a strong sense of responsibility.
- Willingness to work flexible hours, including weekends and public holidays.
- Basic knowledge of POS systems and Microsoft Office/Excel.