Deskripsi Pekerjaan
First - AVPR Venture, Inc. is a leading provider of technology solutions, and we are currently seeking a talented Service Support Engineer to join our dynamic team in Pasig City. This role offers the opportunity to make a significant impact on our clients' operations by ensuring their systems are reliable and optimized.
As a Service Support Engineer, you will be responsible for delivering exceptional technical support. Your day-to-day activities will include troubleshooting complex system issues, coordinating with cross-functional teams, and implementing effective solutions. We are looking for someone who not only solves problems but also anticipates them, proactively enhancing system performance and user experience.
Key aspects of this role involve collaborating with customers to understand their needs, maintaining detailed documentation, and contributing to our knowledge base. You will also have the chance to work on diverse technical projects, from network infrastructure to software applications, broadening your expertise.
At First - AVPR Venture, Inc., we believe in investing in our people. We offer continuous learning opportunities, competitive compensation, and a collaborative culture that empowers you to grow. If you are passionate about technology and dedicated to delivering outstanding customer service, this is the perfect role for you.
Apply today to become part of a company that values innovation, teamwork, and customer satisfaction.
Tanggung Jawab
- Provide first-line technical support to clients via phone, email, and remote access.
- Diagnose and resolve hardware, software, and network issues promptly.
- Coordinate with product engineering and support teams to escalate complex problems.
- Document all service requests, troubleshooting steps, and solutions in the helpdesk system.
- Perform regular system health checks and preventive maintenance.
- Assist in the deployment and configuration of new systems and updates.
- Train end-users on system functionality and best practices.
- Contribute to the development of support documentation and knowledge base.
Kualifikasi
- Bachelor’s degree in Engineering, Information Technology, Computer Science, or a related field.
- Minimum of 2 years’ experience in technical support or service engineering.
- Strong understanding of operating systems (Windows, Linux) and networking fundamentals.
- Excellent problem-solving and critical-thinking abilities.
- Exceptional verbal and written communication skills in English.
- Ability to work both independently and as part of a collaborative team.
- Customer-focused approach with a commitment to delivering high-quality service.
- Familiarity with IT service management frameworks (e.g., ITIL) is an advantage.