Deskripsi Pekerjaan
Are you detail-oriented with a passion for the automotive industry? Plaza Capital is currently seeking a highly motivated Service Warranty Administrator to join our team at the prestigious Plaza BMW Pondok Indah branch. In this critical role, you will be the bridge between our customers, service technicians, and the manufacturer to ensure seamless warranty claim processing.
As a Service Warranty Administrator, you will oversee the full end-to-end lifecycle of warranty claims. Your ability to maintain accurate documentation and communicate effectively with stakeholders is vital to ensuring high levels of customer satisfaction and maintaining our service excellence standards. If you thrive in a fast-paced environment and have a background in automotive administration, we want to hear from you.
Tanggung Jawab
- Manage the end-to-end warranty claim process from initial documentation to final reimbursement.
- Coordinate with service advisors and technicians to ensure accurate repair orders and technical data.
- Maintain comprehensive records of warranty claims, approvals, and denials.
- Conduct regular audits of warranty documentation to ensure compliance with manufacturer guidelines.
- Act as the primary point of contact for internal warranty inquiries and manufacturer representatives.
- Prepare monthly reports on warranty claim status and financial performance.
- Ensure all claims are submitted within the specified timeframe to maximize recovery.
Kualifikasi
- Minimum Diploma (D3) degree in Administration, Automotive Engineering, or a related field.
- At least 2 years of experience in automotive service operations or warranty administration.
- Strong understanding of automotive warranty processes and manufacturer warranty policies.
- Proficiency in Microsoft Office Suite (especially Excel) and Dealer Management Systems (DMS).
- Excellent communication skills in both Indonesian and English.
- High attention to detail and strong organizational skills to manage multiple claims simultaneously.
- Ability to work under pressure and meet strict filing deadlines.