Deskripsi Pekerjaan
We are seeking a highly motivated ServiceNow Dispatcher to join our dynamic IT support team. As a key player in our service management ecosystem, you will orchestrate the seamless flow of technical requests, ensuring timely resolution and exceptional stakeholder experiences. This role is perfect for detail-oriented professionals passionate about optimizing IT operations through ServiceNow's powerful platform. You'll collaborate closely with cross-functional teams to maintain service excellence while continuously improving our dispatch workflows. Our competitive compensation package includes a monthly salary range of ₱25,000–₱35,000, commensurate with experience. Join us in shaping the future of IT service delivery in a fast-paced, innovative environment.
Tanggung Jawab
- Manage and prioritize IT service requests through ServiceNow dispatch module
- Coordinate with technical teams to ensure timely ticket resolution
- Monitor SLA compliance and escalate critical issues proactively
- Generate performance reports and analytics for continuous improvement
- Communicate ticket status updates to stakeholders via ServiceNow
- Optimize dispatch workflows for maximum efficiency
- Collaborate with IT leadership to refine service delivery standards
Kualifikasi
- Minimum 1 year of hands-on experience in ServiceNow dispatching
- Proficiency in ServiceNow platform, particularly in the Service Desk module
- Strong understanding of ITIL processes and best practices
- Exceptional organizational skills with ability to multitask
- Excellent written and verbal communication skills
- Ability to work independently in a fast-paced environment
- Relevant IT certification (e.g., ITIL Foundation) preferred