Deskripsi Pekerjaan
Join PERSOL as a ServiceNow Platform Business Analyst and drive transformative change in our digital infrastructure. This pivotal role bridges business objectives and technical implementation, ensuring our ServiceNow platform delivers maximum value. You'll lead requirement gathering sessions, map complex workflows, and design innovative solutions that streamline operations and enhance service delivery. Collaborate with cross-functional teams to identify optimization opportunities, implement ITIL best practices, and continuously improve platform performance. Your expertise will directly impact efficiency gains and user satisfaction across enterprise processes.
We seek a strategic thinker passionate about leveraging technology to solve business challenges. You'll translate stakeholder needs into actionable technical specifications, maintain comprehensive documentation, and champion platform enhancements. This contract position offers the opportunity to shape our ServiceNow ecosystem while working with industry leaders in digital transformation.
Tanggung Jawab
- Gather, document, and validate business requirements for ServiceNow platform enhancements
- Map and analyze existing business processes to identify optimization opportunities
- Design and implement ServiceNow solutions aligned with ITIL frameworks
- Drive continuous improvement initiatives for platform performance and user experience
- Facilitate stakeholder workshops to align business needs with technical capabilities
- Develop process documentation, user guides, and training materials
- Monitor platform metrics and recommend data-driven enhancements
- Collaborate with technical teams to ensure solution feasibility and quality
Kualifikasi
- Bachelor's degree in Business, IT, or related field
- 3+ years of experience as a Business Analyst with ServiceNow platform
- Strong understanding of ITIL processes and service management frameworks
- Proficiency in requirement gathering techniques and process mapping tools
- Experience designing and implementing ServiceNow workflows and applications
- Certification in ServiceNow (e.g., CIS, CSM) or ITIL preferred
- Excellent analytical, communication, and stakeholder management skills
- Ability to translate complex technical concepts into business requirements