Deskripsi Pekerjaan
Are you an experienced ServiceNow leader looking to make a global impact? Cardinal Health is seeking a dynamic ServiceNow Platform Supervisor (M1) to join our team in Bonifacio Global City. In this pivotal leadership role, you will be responsible for spearheading a high-performing, cross-functional squad comprised of P3/P2 Developers and Business Analysts. You will serve as the bridge between technical excellence and business strategy, ensuring our ITSM ecosystem is optimized, scalable, and fully aligned with global organizational goals.
You will oversee the end-to-end development lifecycle, driving innovation across the ServiceNow platform while mentoring team members to achieve their peak performance. If you are passionate about digital transformation, ITSM best practices, and team leadership in a fast-paced enterprise environment, this is the perfect opportunity to advance your career with a global leader in healthcare.
Tanggung Jawab
- Lead and mentor a cross-functional squad of ServiceNow Developers and Business Analysts to ensure high-quality delivery.
- Oversee the design, development, and implementation of complex ServiceNow ITSM modules and platform enhancements.
- Manage the project lifecycle from requirement gathering and technical design to deployment and post-implementation support.
- Collaborate with global stakeholders to translate business requirements into efficient, scalable technical solutions.
- Monitor platform performance, ensure compliance with governance standards, and drive continuous service improvement (CSI).
- Coordinate with cross-departmental teams to resolve escalated technical issues and optimize platform workflows.
- Conduct regular performance reviews and provide technical guidance to foster professional growth within the team.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5+ years of experience in ServiceNow development or administration, with at least 2 years in a leadership or supervisory capacity.
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) preferred.
- Strong expertise in ITSM processes (Incident, Problem, Change, Request, Knowledge).
- Proven track record of leading cross-functional teams in an Agile/Scrum environment.
- Excellent communication skills with the ability to bridge the gap between technical teams and non-technical stakeholders.
- Deep understanding of web technologies including JavaScript, HTML, CSS, XML, and REST/SOAP APIs.