Deskripsi Pekerjaan
We are seeking a skilled and dedicated ServiceNow Support Specialist to join the Grace Global Operations Center team in Alabang. In this pivotal role, you will be responsible for the configuration, maintenance, and continuous improvement of our enterprise ServiceNow platform, specifically focusing on IT Service Management (ITSM) and Human Resources Service Delivery (HRSD) modules. You will act as the technical expert behind our seamless service experiences, driving automation to reduce manual effort and optimizing workflows to ensure maximum efficiency.
As a key member of our IT team, you will collaborate closely with cross-functional stakeholders to gather requirements, design robust technical solutions, and implement features that solve complex business problems. If you are passionate about IT Service Management, possess strong problem-solving abilities, and are looking for an opportunity to advance your career in a global operations setting, we encourage you to apply.
Tanggung Jawab
- Configure and maintain ServiceNow ITSM and HRSD modules to align with business requirements and service standards.
- Troubleshoot and resolve complex incidents, problems, and changes within the ServiceNow platform efficiently.
- Design, develop, and test automation scripts, business rules, and UI actions using JavaScript and ServiceNow scripting languages.
- Optimize existing workflows and interfaces to enhance user experience, system performance, and operational efficiency.
- Collaborate with stakeholders to gather functional requirements and translate them into technical specifications.
- Maintain accurate system documentation and conduct regular health checks of the platform to ensure stability.
- Provide technical support and guidance to end-users regarding ServiceNow functionality and troubleshooting.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2-3 years of hands-on experience working with ServiceNow (ITSM/HRSD experience preferred).
- Strong proficiency in JavaScript and a good understanding of REST API integrations.
- Familiarity with ITIL framework, ServiceNow best practices, and configuration management.
- Excellent analytical and problem-solving skills with the ability to work independently.
- Strong communication skills and a customer-centric approach to technical support.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.