Deskripsi Pekerjaan
Our Information Technology team is looking for experienced professionals to join us in Makati with the role of Shared Services Delivery Head. EastWest Banking Corporation is seeking a visionary leader to oversee our shared services operations and drive digital transformation initiatives. As the Shared Services Delivery Head, you will be responsible for managing and optimizing our IT service delivery, ensuring operational excellence, and implementing innovative solutions that align with our business objectives. This senior leadership position offers the opportunity to shape the future of our technology infrastructure while fostering a culture of continuous improvement and innovation. If you have a proven track record in managing complex IT operations and a passion for driving digital transformation, we invite you to apply for this exciting opportunity to make a significant impact on our organization's success.
Tanggung Jawab
- Oversee and manage all aspects of shared services delivery, ensuring alignment with business objectives and industry best practices
- Develop and implement strategies for continuous improvement of IT service delivery processes and systems
- Lead and mentor a team of IT professionals, fostering a culture of excellence, innovation, and collaboration
- Collaborate with cross-functional teams to identify opportunities for automation and technological advancement
- Establish and maintain key performance indicators (KPIs) to measure service delivery effectiveness
- Manage vendor relationships and ensure service level agreements (SLAs) are met or exceeded
- Drive digital transformation initiatives and implement innovative solutions to enhance operational efficiency
- Ensure compliance with regulatory requirements and industry standards
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred
- Minimum of 10 years of experience in IT service delivery, with at least 5 years in a leadership role
- Proven track record of managing complex IT operations and driving digital transformation
- Strong expertise in IT service management frameworks (ITIL, COBIT, etc.)
- Excellent leadership and team management skills with ability to inspire and develop talent
- Strong analytical and problem-solving abilities with a focus on continuous improvement
- Excellent communication and interpersonal skills, with ability to collaborate effectively across departments
- Experience in the banking or financial services industry is highly desirable