Deskripsi Pekerjaan
Join the dynamic team at Eraya as a Shift Leader F&B - (Walk-In). We are seeking a motivated and experienced leader to oversee our food and beverage operations. In this pivotal role, you will be responsible for ensuring that team performance, product preparation, and customer service standards are consistently met. You will play a key role in maintaining the flow of operations, supporting opening and closing procedures, and fostering a positive work environment for your team members.
As the face of our operations, you will ensure that every customer interaction is memorable and that our product quality remains top-notch. This is an excellent opportunity for an aspiring manager to develop leadership skills in a fast-paced retail environment. If you are ready to take the next step in your career and lead a team to excellence, we encourage you to apply.
Tanggung Jawab
- Supervise daily operations, including opening, closing, and shift handovers to ensure business continuity.
- Lead, train, and motivate the F&B team to deliver excellent customer service and maintain high morale.
- Ensure all products are prepared according to quality and safety standards, maintaining freshness and presentation.
- Monitor inventory levels and assist in stock management to minimize waste and optimize costs.
- Handle customer inquiries, complaints, and feedback professionally to ensure satisfaction and loyalty.
- Enforce strict health, safety, and hygiene regulations within the workplace.
- Collaborate with management to implement operational improvements and achieve sales targets.
Kualifikasi
- Minimum 1-2 years of experience in a leadership role within the F&B or retail industry.
- Strong leadership and communication skills with the ability to manage a diverse team.
- Excellent customer service orientation and problem-solving abilities.
- Ability to work flexible hours, including weekends, holidays, and night shifts.
- High school diploma or equivalent (SMA/SMK) is required.
- Proficient in basic computer operations and point-of-sale systems.