Deskripsi Pekerjaan
Are you a dynamic, customer-focused leader with a passion for the culinary world, specifically authentic Asian cuisine? Jiang Nan Hotpot, a beloved destination for an exceptional hotpot dining experience, is eagerly searching for a dedicated and experienced Shift Manager to strengthen our team in Cabuyao City, Laguna. This is a fantastic opportunity for an individual who excels in a fast-paced restaurant environment, possesses outstanding organizational skills, and is committed to delivering unparalleled guest satisfaction.
As a Shift Manager at Jiang Nan Hotpot, you will play a crucial role in our daily operations, acting as the heartbeat of the restaurant during your designated shifts. You will be responsible for overseeing front-of-house and back-of-house activities, ensuring that every aspect of the dining experience – from the moment a guest walks in until they leave – meets our rigorous standards of quality, efficiency, and hospitality. Your leadership will be key in motivating and guiding our diverse team, maintaining a positive work atmosphere, and handling any operational challenges with professionalism and poise.
We are looking for someone who can drive performance, maintain impeccable cleanliness and safety standards, manage inventory, and contribute to the overall profitability of the restaurant. If you have a proven track record in restaurant management, a keen eye for detail, and a desire to grow with a reputable brand, Jiang Nan Hotpot offers a rewarding career path. Come be a part of our family and help us continue to create memorable dining moments for our cherished community!
Tanggung Jawab
- Oversee daily restaurant operations during assigned shifts, ensuring smooth service flow and guest satisfaction.
- Manage and motivate front-of-house and back-of-house staff, including scheduling, training, and performance monitoring.
- Ensure adherence to all food safety, hygiene, and sanitation standards in accordance with company policies and local regulations.
- Handle customer inquiries, feedback, and complaints promptly and professionally to resolve issues and enhance the dining experience.
- Monitor inventory levels, place orders for supplies, and minimize waste to optimize operational costs.
- Prepare daily sales reports, manage cash handling procedures, and ensure accurate reconciliation at the end of each shift.
- Maintain a positive work environment, fostering teamwork and clear communication among staff.
- Implement and uphold company policies and procedures, ensuring compliance by all team members.
Kualifikasi
- Minimum of 2-3 years of experience in a supervisory or management role within the restaurant or hospitality industry, preferably in a fast-casual or full-service dining setting.
- Strong understanding of restaurant operations, including front-of-house and back-of-house functions.
- Excellent leadership, communication, and interpersonal skills with the ability to inspire and manage a diverse team.
- Proven ability to deliver exceptional customer service and handle difficult situations calmly and effectively.
- Knowledge of food safety regulations and hygiene standards (e.g., HACCP principles).
- Proficiency in POS systems and basic computer skills (e.g., Microsoft Office Suite).
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by business needs.
- A passion for food and beverage, with an appreciation for Asian cuisine, particularly hotpot.