Deskripsi Pekerjaan
Join Jiang Nan Hotpot's dynamic team as a Shift Manager! This pivotal role combines leadership excellence with hands-on restaurant operations to deliver exceptional dining experiences. You'll be the driving force behind our Quezon City location, ensuring seamless service, staff development, and operational efficiency during your shifts. The ideal candidate thrives in fast-paced hospitality environments and is passionate about creating memorable customer moments while maintaining Jiang Nan Hotpot's high standards of quality and safety.
As a Shift Manager, you'll lead by example, mentor team members, and optimize daily workflows to maximize customer satisfaction and business performance. This position offers a competitive monthly salary and an opportunity to grow within a renowned hotpot establishment. If you're a results-oriented leader ready to elevate our dining experience, we encourage you to apply!
Tanggung Jawab
- Oversee daily restaurant operations during assigned shifts, ensuring smooth service flow and adherence to company standards
- Lead and motivate front-of-house and kitchen teams through effective scheduling, training, and performance coaching
- Implement inventory management systems to control costs, minimize waste, and maintain optimal stock levels
- Resolve customer inquiries and complaints promptly while maintaining positive brand reputation
- Monitor cash handling procedures and reconcile daily sales reports with POS systems
- Enforce strict food safety protocols and hygiene standards across all service areas
- Coordinate with other shift managers for seamless operational handovers and communication
Kualifikasi
- Minimum 2 years of supervisory experience in quick-service or full-service hospitality environments
- Proven ability to manage teams of 5+ staff members effectively
- Strong knowledge of food safety regulations and operational best practices
- Excellent problem-solving skills with ability to make decisions under pressure
- Proficiency in inventory management and basic financial reporting
- Exceptional communication and interpersonal skills with diverse teams
- Flexible availability including evenings, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred