Deskripsi Pekerjaan
Golden Scoop is seeking a dedicated and energetic Shift Supervisor to lead our team. We are committed to creating delightful experiences for every customer, and we are looking for a leader who embodies a relentless focus on customer needs. In this pivotal role, you will be responsible for overseeing daily operations, mentoring staff, and ensuring our high standards of service are consistently met.
As the face of Golden Scoop, you will ensure that our store runs smoothly while delivering exceptional hospitality. You will manage the front-of-house operations, handle customer inquiries with care, and resolve any issues to maintain our brand reputation. If you are passionate about the hospitality industry and have strong leadership skills, we invite you to apply.
Tanggung Jawab
- Manage daily store operations and ensure a seamless workflow for staff and customers.
- Supervise, train, and mentor team members to uphold high service standards.
- Ensure a relentless focus on customer satisfaction by actively listening and responding to needs.
- Handle cash transactions accurately and prepare daily sales reports.
- Monitor inventory levels, manage stock ordering, and minimize waste.
- Maintain a clean, organized, and safe environment in compliance with health regulations.
- Resolve customer complaints effectively to ensure a positive experience.
Kualifikasi
- Previous experience in a supervisory or leadership role within the hospitality or retail sector.
- Strong communication and interpersonal skills with the ability to inspire a team.
- Ability to work efficiently in a fast-paced environment and manage multiple priorities.
- Basic math skills required for accurate cash handling and inventory management.
- Flexibility to work various shifts, including weekends and holidays.
- High school diploma or equivalent; experience in the food service industry is a plus.
- Physical stamina to stand for extended periods and work on your feet.