Deskripsi Pekerjaan
Are you an experienced leader looking to take the next step in your hospitality career? Arun Thai Jakarta is seeking a dedicated Shift Supervisor (Floor Team) to join our dynamic team. We specialize in authentic Thai and Chinese cuisine, and we are looking for someone with strong leadership skills, excellent communication abilities, and a deep understanding of restaurant operations to ensure our guests have an unforgettable dining experience.
In this role, you will be the face of our establishment, managing daily floor operations while mentoring our team to deliver world-class service. If you thrive in a fast-paced environment and possess a passion for food and hospitality, we want to hear from you. Join us in creating memorable moments for our customers every day.
Tanggung Jawab
- Oversee daily floor operations and ensure all service standards are met according to Arun Thai guidelines.
- Manage staff schedules, shift assignments, and break rotations to ensure optimal coverage.
- Act as the primary point of contact for customer inquiries, complaints, and special requests.
- Maintain high standards of hygiene, cleanliness, and safety throughout the restaurant.
- Collaborate with kitchen staff to ensure timely order delivery and inventory management.
- Conduct daily briefings and performance reviews to support team development.
- Handle cash handling and POS system operations accurately at the end of shifts.
Kualifikasi
- Proven experience in a supervisory or leadership role within the F&B/Hospitality industry.
- Strong knowledge of Thai or Chinese food concepts is highly preferred.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Basic computer skills and familiarity with restaurant POS systems.
- High school diploma or equivalent; hospitality certification is a plus.
- A positive attitude and a genuine passion for delivering exceptional customer service.