Deskripsi Pekerjaan
Join our dynamic team as a Showroom Manager / Customer Experience Manager and lead the transformation of client interactions into unforgettable brand experiences. This pivotal role combines operational excellence with customer-centric leadership to elevate our showroom's reputation. You'll orchestrate daily showroom operations, mentor a high-performing service team, and craft personalized journeys for VIP clients. Your strategic oversight will extend to managing brand activations and special events, ensuring every touchpoint reflects our premium standards.
As the ambassador of our brand values, you'll drive continuous improvement in customer satisfaction metrics while optimizing operational efficiency. The ideal candidate thrives in fast-paced environments, leveraging data insights to refine service protocols and team performance. This position offers the unique opportunity to shape customer perception while developing future leaders in the luxury service industry.
If you're passionate about creating exceptional customer experiences and possess the leadership skills to inspire teams, we invite you to apply and contribute to our mission of redefining luxury service standards.
Tanggung Jawab
- Oversee daily showroom operations, ensuring impeccable presentation and functionality
- Lead, coach, and develop the customer service team to achieve performance targets
- Design and execute premium customer experiences for VIP clientele
- Coordinate brand activations and events to enhance market visibility
- Implement customer feedback systems to drive service improvements
- Manage inventory control and resource allocation for showroom operations
- Collaborate with marketing and sales teams on integrated strategies
Kualifikasi
- Minimum 3 years in customer service or showroom management
- Proven team leadership and coaching experience
- Exceptional interpersonal and communication skills
- Experience in luxury or premium service sectors preferred
- Strong organizational and multitasking abilities
- Proficiency in CRM systems and operational software
- Bachelor's degree in Business, Hospitality, or related field