Deskripsi Pekerjaan
Join Concentrix as a Technical Support Specialist and be part of a dynamic team providing exceptional support to global advertisers. In this non-voice role, you will deliver real-time assistance via ticketing, chat, and email. Enjoy a sign-on bonus and competitive salary package while working in our Quezon City office. This is an exciting opportunity to grow your career in a leading BPO company.
As a Helpdesk Support Specialist, you will be the first line of support for advertisers around the world. Your primary responsibility is to ensure timely and effective resolution of issues related to advertising platforms. You will work in a fast-paced environment where attention to detail and customer focus are paramount. We are looking for someone who thrives on solving problems and delivering excellent service through written communication.
Concentrix offers a supportive culture with opportunities for advancement. We provide comprehensive training and a clear path for career growth. If you have a passion for technology and a desire to help others, this role is for you. Apply today and take advantage of the sign-on bonus!
Tanggung Jawab
- Respond to inquiries from global advertisers via ticketing system, chat, and email.
- Troubleshoot and resolve technical issues related to advertising platforms.
- Document and track all support interactions accurately in the system.
- Escalate complex issues to appropriate teams as needed.
- Meet service level agreements (SLAs) for response and resolution times.
- Provide product knowledge and best practices to clients.
- Collaborate with team members to improve support processes.
Kualifikasi
- At least 1 year of experience in technical support or helpdesk role.
- Excellent written communication skills in English.
- Strong problem-solving and analytical skills.
- Ability to multitask and prioritize tasks effectively.
- Familiarity with ticketing systems (e.g., Zendesk, Freshdesk).
- Experience in chat and email support.
- Must be willing to work in Quezon City.
- Amenable to work on shifting schedules including weekends and holidays.