Deskripsi Pekerjaan
Shape the Executive Experience at Sagility
Sagility, a global leader in business process management and healthcare services, is searching for a highly organized and proactive Site Operations & Logistics Lead Analyst to join our Quezon City team. This is a pivotal, high-visibility role where you will take full ownership of orchestrating the end-to-end experience for visiting U.S. leaders, executives, and key stakeholders. You will be the master conductor of logistics, ensuring every visit is seamless, professional, and impactful.
In this role, you are not just a coordinator; you are a strategic partner. You will go beyond standard logistics to anticipate needs before they arise, design complex itineraries involving multiple stakeholders, and solve operational challenges in real time. You will serve as the primary point of contact for visiting executives, guaranteeing a consistently positive experience that reflects Sagility's commitment to excellence. Your ability to navigate the dynamic, fast-paced environment of a BPO while maintaining an unwavering attention to detail will directly influence the success of critical business engagements.
As a key member of the Operations team, you will collaborate closely with departments across the organizationâincluding Facilities, IT, Human Resources, and Securityâto align site operations with strategic business objectives. You will manage vendor relationships, analyze logistics data to drive continuous improvement, and develop standard operating procedures that become the gold standard for executive visit management.
We are looking for a strategic thinker with a passion for hospitality-driven logistics and flawless execution. If you thrive on creating exceptional experiences for senior leadership and want to make a tangible impact on a global company's operations, this is the career opportunity for you.
Apply today to become the next Site Operations & Logistics Lead Analyst at Sagility and elevate your career to the next level.
Tanggung Jawab
- Coordinate all aspects of executive visit logistics, including international and domestic travel, accommodations, transportation, and detailed itinerary management.
- Serve as the primary on-site liaison for visiting U.S. leaders and stakeholders, ensuring their operational needs are consistently met and exceeded.
- Manage and optimize daily site operations to maintain a highly professional, secure, and efficient workplace environment.
- Partner with cross-functional teams (Facilities, IT, HR, Security, Admin) to ensure flawless execution of high-priority meetings, town halls, and strategic events.
- Analyze operational data and prepare insightful reports for senior leadership to drive continuous improvement in site logistics and visitor experience.
- Develop, document, and implement standard operating procedures (SOPs) for visitor management, executive logistics, and site emergency protocols.
- Manage relationships with third-party vendors (hotels, transport, catering) to ensure service level agreements are met and costs are optimized.
- Conduct post-visit evaluations and debriefs to identify areas for improvement and implement best practices for future engagements.
Kualifikasi
- Bachelor's degree in Business Administration, Hospitality Management, Logistics, Tourism, or a related field.
- Minimum of 4 years of experience in site operations, corporate logistics, travel coordination, or executive administrative support.
- Proven track record of managing high-stakes logistics for senior executives in a BPO, MNC, or hospitality environment.
- Exceptional project management skills with the ability to prioritize and manage multiple complex tasks simultaneously under tight deadlines.
- Excellent verbal and written English communication skills; ability to interact professionally with senior management and international stakeholders.
- Highly proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint, Teams) and event/logistics management software.
- Strong problem-solving abilities, a proactive mindset, and a keen eye for detail.
- Flexibility to work outside standard business hours when required to support international schedules and critical visits.