Deskripsi Pekerjaan
Are you a tech-savvy problem solver looking for a flexible career? MVP Asia Pacific is seeking a dedicated Software Support Consultant to join our growing team in a Work From Home setup. We specialize in SaaS solutions, specifically focusing on Property Management Systems (PMS) and Booking engines.
In this role, you will be the bridge between our clients and our software. You will troubleshoot technical issues, guide users through platform features, and ensure our clients have a seamless experience. We offer a comprehensive benefits package including Health and Life Insurance, generous leave credits, and paid holidays.
If you thrive in a remote environment and have a passion for helping others succeed with technology, we want to hear from you!
Tanggung Jawab
- Provide exceptional technical support to clients via chat, email, and phone regarding SaaS products.
- Troubleshoot and resolve issues related to PMS and Booking software functionalities.
- Assist users in navigating the booking engine and property management tools effectively.
- Document customer inquiries, feedback, and technical resolutions in the CRM system.
- Collaborate with the development and product teams to escalate and resolve complex bugs.
- Maintain a high level of customer satisfaction through timely and accurate responses.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in customer support or technical support within a SaaS environment.
- Familiarity with Property Management Systems (PMS) or Hotel Booking software is highly preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills in English.
- Self-motivated individual with the ability to work independently in a remote setting.