Deskripsi Pekerjaan
Join Canon Business Process Services as a Software Support Coordinator and become a vital part of our global IT support ecosystem! In this remote-based role, you'll deliver exceptional technical assistance to resolve complex incidents and problems reported by end-users, partners, and internal stakeholders. Your expertise will ensure seamless digital experiences while maintaining Canon's reputation for reliability and innovation.
You'll leverage advanced troubleshooting skills across diverse platforms and applications, utilizing remote desktop tools to diagnose and resolve issues efficiently. This position requires a blend of technical acumen and customer-centric communication, where you'll document solutions, escalate critical issues, and collaborate with cross-functional teams to drive continuous improvement in our support processes.
Cannon offers a dynamic environment where your problem-solving skills directly impact customer satisfaction. If you're passionate about technology and thrive in remote collaboration, this role offers growth opportunities within a leading global enterprise.
Tanggung Jawab
- Provide remote technical support via phone, email, and remote desktop to resolve software/hardware incidents
- Diagnose and troubleshoot complex technical issues across multiple platforms and applications
- Document all interactions, resolutions, and follow-up actions in ticketing systems
- Collaborate with cross-functional teams to resolve escalated issues and implement solutions
- Deliver exceptional customer service with focus on first-contact resolution rates
- Proactively identify trends in support requests to improve knowledge base and processes
- Maintain up-to-date knowledge of Canon's product portfolio and industry best practices
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related field
- Minimum 1-2 years technical support experience in remote environments
- Proficiency in Windows/macOS operating systems and common business applications
- Strong analytical and problem-solving abilities with systematic troubleshooting approach
- Excellent written and verbal communication skills in English
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.) and ticketing systems
- Customer service mindset with ability to remain calm under pressure
- Relevant certifications (CompTIA A+, Google IT Support) preferred