Deskripsi Pekerjaan
Join TopLogic Consulting Corporation as a Software Support Specialist and become a vital part of our dynamic team! We're seeking a dedicated professional with a passion for technology and exceptional customer service to provide world-class technical assistance to our clients. In this role, you'll diagnose and resolve software issues, ensuring seamless user experiences while maintaining high satisfaction standards. You'll collaborate with cross-functional teams to document solutions, escalate complex technical challenges, and contribute to product improvements. If you thrive in fast-paced environments and possess strong problem-solving skills, this is your opportunity to grow with an innovative IT leader in Metro Manila.
Tanggung Jawab
- Provide timely technical support via phone, email, and chat channels
- Diagnose and resolve software bugs, compatibility issues, and user errors
- Document all interactions, resolutions, and recurring problems in CRM systems
- Collaborate with development teams to escalate critical issues and suggest enhancements
- Develop and maintain technical knowledge base articles and user guides
- Train clients on software features and best practices
- Monitor ticket queues and ensure SLA compliance
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related field
- 1+ years of experience in technical support or customer service roles
- Proficiency in troubleshooting software applications and systems
- Strong written and verbal communication skills
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Knowledge of Windows/Linux environments and basic networking concepts
- Ability to work independently with minimal supervision
- Certifications (CompTIA A+, ITIL) are advantageous