Deskripsi Pekerjaan
Are you a passionate hospitality professional with a flair for wellness? PT Nara Operasi Asia is seeking a highly motivated and guest-oriented Spa Front Office Receptionist to join our premier wellness center in Bali. At our spa, the front office is more than just a reception desk; it is the heartbeat of our guest experience, serving as the first point of contact for clients seeking relaxation and rejuvenation.
In this role, you will play a pivotal part in curating the guest journey from the moment they walk through our doors. You will act as a brand ambassador, ensuring that every interaction is professional, warm, and reflective of our commitment to luxury service standards. We are looking for an individual who excels in communication, thrives in a fast-paced environment, and possesses a deep understanding of customer service excellence.
If you are looking to advance your career in the thriving Bali hospitality sector and want to work in an environment that prioritizes wellness and personal growth, we invite you to apply today.
Tanggung Jawab
- Manage the daily spa reception operations, including greeting guests with a professional and welcoming demeanor.
- Handle all incoming inquiries via phone, email, and walk-ins, providing detailed information about spa treatments and packages.
- Coordinate appointment scheduling and ensure the booking system is accurate and up-to-date.
- Assist guests with check-in and check-out procedures, including payment processing and service feedback collection.
- Maintain a pristine and inviting reception area that aligns with our spa's aesthetic and cleanliness standards.
- Coordinate with therapists and operational staff to ensure seamless service flow and guest satisfaction.
- Manage inventory of retail products and assist in retail sales to support revenue targets.
Kualifikasi
- Minimum High School Diploma or equivalent; Diploma in Hospitality or related field is an advantage.
- Previous experience in a front office, customer service, or receptionist role, preferably within a luxury spa or hotel environment.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong computer literacy and familiarity with hotel/spa booking software.
- A warm, friendly, and professional personality with a genuine passion for wellness.
- Ability to multitask efficiently under pressure while maintaining a calm composure.
- Flexible availability to work on shifts, weekends, and public holidays as required by the business.