Deskripsi Pekerjaan
Are you a seasoned hospitality professional with a passion for wellness and luxury service? We are representing a prestigious multinational property company based in Batam, seeking a dynamic and results-oriented Spa Manager to lead their wellness operations.
In this high-profile role, you will be responsible for driving the commercial success of our spa facility while maintaining world-class standards of service, hygiene, and guest satisfaction. The ideal candidate will possess a blend of operational expertise, financial acumen, and an intuitive understanding of premium hospitality trends. You will lead a diverse team, ensuring that every guest experience is rejuvenating, seamless, and memorable.
If you are looking to elevate your career within an international standard environment and contribute to the growth of a premier hospitality brand in the Riau Islands, we invite you to apply.
Tanggung Jawab
- Oversee the daily operations of the spa facility, ensuring adherence to global hospitality standards.
- Manage and motivate a team of therapists, front-desk staff, and support personnel to deliver excellence.
- Monitor and analyze financial performance, including P&L management, budget planning, and revenue forecasting.
- Develop and implement innovative wellness programs, treatment menus, and promotional strategies to increase footfall and revenue.
- Maintain strict quality control, hygiene, and safety protocols across all treatment areas.
- Build and manage vendor relationships for high-quality spa products and equipment.
- Track and report key performance indicators (KPIs) to regional management on a monthly basis.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum 3-5 years of experience in spa management or luxury hospitality operations.
- Strong leadership skills with the ability to manage multicultural teams effectively.
- Proficiency in spa management software (PMS/POS systems) and MS Office suite.
- Exceptional communication skills in English and Indonesian (Bahasa Indonesia).
- Proven track record in driving revenue growth and improving guest satisfaction scores.
- Deep knowledge of wellness trends, luxury service standards, and health & safety regulations.