Deskripsi Pekerjaan
Are you a hospitality professional with a passion for wellness and exceptional guest service? At Aquam Spa & Seaweed Baths, we believe that the journey to relaxation begins the moment our guests step through our doors. We are currently seeking a polished, professional, and welcoming Spa Receptionist to join our team in the beautiful Nusa Tenggara Timur region.
As the primary point of contact for our discerning clientele, you will act as the face of our spa. Your role goes beyond administrative tasks; you will curate guest experiences, manage appointment schedules with precision, and ensure that our tranquil atmosphere is maintained from arrival to departure. If you thrive in a customer-centric environment and possess a calm, professional demeanor, we would love to meet you.
Tanggung Jawab
- Warmly greet and welcome all spa guests, ensuring a personalized and high-end arrival experience.
- Manage the front desk operations, including multi-line phone handling and email correspondence.
- Coordinate and schedule spa treatments, accurately managing practitioner availability and booking software.
- Maintain a comprehensive knowledge of all spa services, seaweed bath rituals, and retail products to provide informed recommendations to guests.
- Process guest check-ins and check-outs, including handling payments and issuing receipts with absolute accuracy.
- Ensure the reception area remains pristine, organized, and reflects the premium brand standards of Aquam Spa.
- Collaborate closely with therapists and floor staff to ensure seamless service flow and guest satisfaction.
Kualifikasi
- Previous experience in a luxury hotel, resort, or spa reception role is highly preferred.
- Excellent verbal and written communication skills in both Indonesian and English.
- Outstanding interpersonal skills with a natural ability to remain calm and professional under pressure.
- Proven ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in office software (MS Office, Google Workspace) and appointment management systems.
- Strong attention to detail and a commitment to maintaining high standards of cleanliness and service.
- Flexibility to work weekends, public holidays, and rotating shifts as required by the hospitality industry.