Deskripsi Pekerjaan
Join Chi Day Spas, a 22-year-established wellness leader, as a Spa Supervisor and lead a skilled team in a dynamic environment offering above-average income, stable bookings, and high-quality guests. This role presents exceptional career growth within our renowned brand, where you'll drive operational excellence while fostering a culture of luxury and rejuvenation. As a key leader, you'll shape the guest experience through innovative service standards and team development in one of Bali's premier destinations.
We seek a passionate professional who thrives in fast-paced hospitality settings. You'll manage daily spa operations, mentor talented therapists, and implement strategies that enhance guest satisfaction and brand reputation. With competitive compensation and opportunities for professional advancement, this position is ideal for individuals committed to elevating spa excellence while enjoying Bali's vibrant lifestyle.
Tanggung Jawab
- Supervise and coordinate spa team operations including scheduling, training, and performance evaluations
- Ensure exceptional service standards through quality assurance protocols and guest feedback implementation
- Manage inventory control, supply ordering, and budget adherence to optimize operational efficiency
- Develop and execute promotional strategies to increase bookings and revenue growth
- Maintain strict hygiene, safety, and compliance standards per industry regulations
- Resolve guest concerns promptly while maintaining positive brand image
- Collaborate with cross-functional teams to enhance holistic guest experiences
- Analyze performance metrics and implement continuous improvement initiatives
Kualifikasi
- Minimum 3 years of progressive spa management or supervisory experience
- Extensive knowledge of spa treatments, wellness therapies, and industry standards
- Proven leadership abilities with strong team development and conflict resolution skills
- Proficiency in spa management software, inventory systems, and Microsoft Office Suite
- Exceptional communication skills in both English and Bahasa Indonesia
- Certification in spa management or related wellness field preferred
- Ability to multitask effectively in a high-volume service environment
- Passion for hospitality excellence and commitment to client satisfaction