Deskripsi Pekerjaan
Are you a fluent Spanish and English speaker looking to advance your career in the healthcare sector? Lewis Personnel Management is currently seeking a highly motivated Spanish Bilingual Appointment Setter to join our elite medical administration team in Alabang. This is a critical role that bridges the communication gap between patients and healthcare providers.
In this position, you will act as the first point of contact, ensuring that patient intake, scheduling, and administrative workflows run seamlessly. We are looking for a professional who thrives in a fast-paced night shift environment and possesses the empathy required for high-quality patient care. If you have a background in medical administration or healthcare support and are ready to take the next step, we want to hear from you.
We offer a competitive compensation package, a supportive work environment, and the opportunity to work with an international client base. If you are detail-oriented, tech-savvy, and passionate about healthcare delivery, join our team today!
Tanggung Jawab
- Manage patient intake processes and verify insurance details with precision.
- Serve as the primary bilingual contact for patients calling from international time zones.
- Schedule, reschedule, and confirm medical appointments via phone and email.
- Maintain accurate patient electronic medical records (EMR) and update information daily.
- Handle patient inquiries regarding services, billing, and clinic policies.
- Collaborate with clinical staff to ensure efficient patient flow and administrative compliance.
- Draft professional correspondence in both English and Spanish for patients and providers.
Kualifikasi
- Proven fluency in both Spanish and English (written and verbal).
- Minimum of 1-2 years of experience in a medical administration or clinical setting.
- Strong computer literacy, including proficiency in CRM software and Microsoft Office Suite.
- Ability to work night shift schedules consistently.
- Excellent communication skills with a professional and empathetic telephone manner.
- High attention to detail and ability to handle sensitive patient information with confidentiality.
- Strong problem-solving skills and the ability to multitask in a busy environment.