Deskripsi Pekerjaan
Are you a fluent Spanish speaker with a passion for healthcare? Omega Healthcare Management Services Inc. is looking for a dedicated Spanish Bilingual Customer Service Specialist to join our high-performing team in Pasig City. In this role, you will be the bridge between our organization and our Spanish-speaking clients, providing empathetic and professional support in a fast-paced healthcare environment.
As a key member of our team, you will handle complex inquiries, troubleshoot patient concerns, and ensure that every interaction adheres to global healthcare service standards. We are offering a competitive compensation package, including a ₱55,000 Sign-On Bonus (SOB), to welcome the right talent. If you have a background in medical account support or clinical customer service, we want to hear from you.
Tanggung Jawab
- Manage high-volume inbound and outbound calls from Spanish-speaking patients and healthcare providers.
- Provide accurate and empathetic information regarding healthcare services, scheduling, and general inquiries.
- Document all interactions meticulously within our CRM system to ensure continuity of care.
- Collaborate with internal departments to resolve escalated issues efficiently.
- Maintain compliance with HIPAA and other healthcare-related data privacy regulations.
- Deliver consistent, high-quality service that meets or exceeds performance metrics (KPIs).
- Participate in ongoing training to stay updated on medical terminology and company policy changes.
Kualifikasi
- Proficiency in both English and Spanish (verbal and written) is mandatory.
- At least 1-2 years of experience in a BPO or call center setting, preferably in a healthcare or medical account.
- Strong understanding of healthcare terminology and patient record management.
- Excellent interpersonal and communication skills with a focus on patient advocacy.
- Ability to work in a shifting schedule (including weekends or holidays if required).
- High level of technical proficiency with CRM software and MS Office applications.
- Ability to thrive in a high-pressure, fast-paced service environment.