Deskripsi Pekerjaan
Join Lewis Personnel Management as a Spanish Bilingual Customer Service Representative in the dynamic healthcare sector! We're urgently seeking passionate bilingual professionals to bridge communication gaps and deliver exceptional patient support. In this full-time role, you'll handle inquiries about healthcare services, resolve billing concerns, and coordinate with medical providers—all while leveraging your Spanish fluency to serve diverse communities. This position offers a competitive monthly salary of ₱55,000 and the opportunity to make a tangible impact on patient experiences. If you thrive in fast-paced environments and possess a commitment to compassionate care, we encourage you to apply and grow your career with our dedicated team.
Tanggung Jawab
- Handle inbound/outbound customer calls in both English and Spanish regarding healthcare services
- Resolve patient inquiries, billing questions, and appointment scheduling efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with healthcare providers to address complex patient concerns
- Identify opportunities to improve service delivery and patient satisfaction
- Maintain detailed knowledge of healthcare products, policies, and procedures
- Meet performance metrics for call resolution time and customer satisfaction scores
Kualifikasi
- Fluency in both written and spoken Spanish and English (native-level Spanish preferred)
- Minimum 1 year of customer service experience in healthcare or related industry
- Strong problem-solving skills with ability to de-escalate sensitive situations
- Proficiency in CRM software and Microsoft Office applications
- High school diploma; associate's or bachelor's degree in healthcare or communications a plus
- Ability to work flexible hours including evenings and weekends as needed
- Empathetic communication style with cultural sensitivity