Deskripsi Pekerjaan
Are you fluent in Spanish and English? Do you have a passion for delivering exceptional customer service? Office Partners 360 is seeking a talented Spanish Bilingual Customer Support Specialist to join our expanding team in Davao City. As a key member of our support team, you will be the primary point of contact for our Spanish-speaking customers, assisting them via phone, email, and live chat. Your role involves resolving account inquiries, billing issues, and technical challenges while adhering to our high-quality standards and service level agreements.
At Office Partners 360, we value our employees and invest in their growth. We offer a competitive salary range of ₱70,000 to ₱80,000 per month, plus performance incentives, health insurance coverage, and continuous training opportunities. Our modern office in Davao City provides a positive work environment with a diverse and inclusive culture. You will work closely with a supportive team and have access to the latest tools and technologies to succeed in your role.
If you are a proactive problem-solver with excellent communication skills and a customer-centric mindset, we want to hear from you. This is a fantastic opportunity to advance your career in a global company that celebrates multilingual talent and encourages professional development.
Tanggung Jawab
- Provide exceptional customer support in Spanish and English via phone, email, and live chat channels.
- Resolve account inquiries, billing disputes, and technical issues promptly and accurately.
- Meet or exceed Service Level Agreements (SLAs) and quality assurance benchmarks.
- Document all interactions in the CRM system with detailed notes.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Maintain up-to-date knowledge of products, services, and policies.
- Identify opportunities to improve processes and enhance customer experience.
Kualifikasi
- Fluent in Spanish and English (both written and verbal) – mandatory.
- Prior experience in customer support, call center, or related field (preferred).
- Strong problem-solving skills and attention to detail.
- Ability to multitask and navigate multiple systems simultaneously.
- Excellent communication and interpersonal skills.
- Comfortable with technology and able to troubleshoot basic technical issues.
- High school diploma or equivalent; college degree is a plus.
- Willingness to work in shifting schedules, including weekends and holidays.