Deskripsi Pekerjaan
Join Lewis Personnel Management as a Spanish Bilingual Email Support Specialist and become a vital bridge in delivering life-changing care to diverse communities. In this entry-level opportunity, you'll leverage your Spanish fluency to provide empathetic email support, ensuring Spanish-speaking clients receive accurate information and compassionate assistance. We're seeking enthusiastic communicators who thrive in fast-paced environments and are passionate about breaking down language barriers. Our comprehensive training program equips you with the tools to succeed, while our collaborative team culture fosters professional growth. Experience the satisfaction of making tangible impacts through meaningful digital interactions while building a rewarding career in customer service.
Tanggung Jawab
- Respond to customer inquiries via email in both Spanish and English with accuracy and empathy
- Resolve product/service issues through clear written communication
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Adhere to service level agreements and quality standards
- Identify process improvements for enhanced customer experience
- Support knowledge base documentation and training materials
Kualifikasi
- Fluent in written and spoken Spanish and English
- High school diploma or equivalent; college graduates preferred
- Strong written communication skills with attention to detail
- Basic computer proficiency and typing ability
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Positive attitude and willingness to grow in a supportive environment