Deskripsi Pekerjaan
Are you a fluent Spanish speaker looking to elevate your career? HireBiz is seeking a highly skilled and motivated Spanish Bilingual Virtual Assistant to join our growing team in Cebu. In this role, you will act as a vital bridge for our international healthcare and customer service operations, ensuring seamless communication and exceptional service delivery.
We offer a flexible work environment where you can choose between onsite collaboration or the convenience of working from home (WFH). You will be supporting global clients, handling complex inquiries, and providing administrative support that makes a tangible impact. If you are passionate about customer experience and want to work in a fast-paced, professional environment that values your bilingual skills, we want to hear from you.
We provide comprehensive training, competitive compensation, and clear pathways for career growth. Whether you are a seasoned BPO professional or a high-achieving specialist, HireBiz offers the tools and the culture to help you thrive.
Tanggung Jawab
- Manage end-to-end communication with Spanish-speaking clients via email, phone, and live chat.
- Provide high-level administrative support for healthcare operations, ensuring all data is accurate and compliant.
- Translate and interpret documents or communications as required by the account manager.
- Resolve customer inquiries professionally, adhering to standard operating procedures and service level agreements (SLAs).
- Maintain organized records and documentation within the CRM system.
- Collaborate with cross-functional teams to streamline workflows and improve service delivery.
- Perform data entry tasks with high attention to detail and accuracy.
Kualifikasi
- Proven professional proficiency in both Spanish (B2/C1 level or higher) and English.
- At least 1-2 years of experience in a Virtual Assistant, Customer Service, or BPO role.
- Strong background in healthcare support or a similar high-stakes industry preferred.
- Exceptional verbal and written communication skills in both target languages.
- High level of technical proficiency with CRM software, MS Office, and virtual communication tools (Slack, Zoom).
- Ability to work autonomously while maintaining high levels of productivity in a remote or hybrid setup.
- Willingness to work in shifts to accommodate international time zones.