Deskripsi Pekerjaan
Are you a bilingual professional with a passion for healthcare and customer excellence? Atos is looking for a dedicated Spanish Speaking Healthcare Associate to join our growing team in Taguig City. In this pivotal role, you will act as a bridge between healthcare providers and patients, ensuring seamless communication and high-quality service delivery in a fast-paced, hybrid work environment.
As part of our global team, you will be handling sensitive healthcare inquiries and providing support that makes a real difference in people's lives. We value candidates who are empathetic, detail-oriented, and capable of navigating complex healthcare systems with professionalism. If you thrive on the night shift and are looking for a career with a world-class technology and consulting firm, we want to hear from you.
This role offers excellent growth opportunities, competitive compensation, and the flexibility of a hybrid work arrangement. Join us in shaping the future of healthcare support services.
Tanggung Jawab
- Provide high-quality verbal and written support in both Spanish and English for healthcare-related inquiries.
- Analyze and resolve patient or provider concerns while adhering to strict privacy and data protection regulations (HIPAA).
- Maintain accurate records of all interactions in the CRM system to ensure continuity of care.
- Collaborate with cross-functional teams to escalate and resolve complex technical or clinical issues.
- Stay updated on healthcare industry trends, policy changes, and internal service protocols.
- Execute daily tasks efficiently during night shift hours while maintaining exceptional service quality standards.
- Participate in regular team briefings to ensure alignment with service level agreements (SLAs).
Kualifikasi
- Must be fluent in both Spanish (B2/C1 level) and English.
- At least 1-2 years of experience in customer service, healthcare support, or a related BPO role.
- Strong understanding of healthcare terminology and patient record management is a significant advantage.
- Proficient in MS Office Suite and comfortable working with multi-system platforms.
- Excellent communication skills with the ability to convey complex information clearly and empathetically.
- Ability to work independently in a hybrid setup and adapt to night shift schedules.
- Strong problem-solving skills and a high level of integrity when handling sensitive medical information.