Deskripsi Pekerjaan
Join Coherent as a Senior Customer Quality Engineer and be at the forefront of innovation in the global laser and engineered materials industry. As a vertically integrated manufacturing leader, we are dedicated to pushing the boundaries of what is possible with light and precision. In this critical role, you will serve as the bridge between our manufacturing excellence and our customer satisfaction, ensuring that our products meet the highest standards of quality and reliability.
You will lead complex quality initiatives, drive root cause analysis for technical issues, and implement continuous improvement strategies to enhance our manufacturing processes. This is an opportunity to work with cutting-edge technology while mentoring a team and influencing the quality culture across the organization. If you have a passion for engineering excellence and a knack for solving intricate problems, Coherent is the place for you.
Tanggung Jawab
- Lead and manage customer quality initiatives, acting as the primary point of contact for quality-related inquiries and escalations.
- Conduct in-depth root cause analysis (RCA) and implement corrective and preventive actions (CAPA) for product defects and customer complaints.
- Collaborate with cross-functional teams including R&D, Production, and Supply Chain to resolve quality issues and improve product designs.
- Develop and maintain comprehensive quality metrics, dashboards, and reporting systems to track performance and trends.
- Drive continuous improvement projects utilizing Lean and Six Sigma methodologies to reduce scrap, rework, and cycle times.
- Perform regular quality audits and inspections to ensure compliance with internal standards and customer specifications.
- Oversee the implementation and maintenance of the Quality Management System (QMS) to ensure regulatory compliance.
Kualifikasi
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related field.
- Minimum of 5-7 years of experience in quality engineering, manufacturing, or technical support roles.
- Strong working knowledge of Six Sigma, Lean Manufacturing, and statistical process control (SPC).
- Proven experience in root cause analysis tools (e.g., Fishbone, 5 Whys) and quality management systems (QMS).
- Excellent verbal and written communication skills with the ability to present technical data to non-technical stakeholders.
- Experience in the laser, photonics, or precision manufacturing industry is highly preferred.
- Ability to travel to manufacturing sites and customer locations as required.